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Canon Service Notice EF24-105mm f/4L Lenses
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Service Notice for EF24-105mm f/4L IS USM Lens
Early productions of the EF24-105mm f/4L IS USM lens haver a problem with flare occurring under certain conditions. The flare is most obvious in the wide zoom and wide aperture settings.
Affected model and control numbers:
EF24-105mm f/4L IS USM
The control number is indicated on the back cover of the lens with UTxxxx symbol, and if it contains the letters UT followed by a number under 1,000, the product is affected.
Repair services:
* Starting November 14, 2005, Canon will repair, free of charge, EF24-105mm f/4L IS USM lenses exhibiting the above-mentioned flare problem. Canon will also cover the cost of shipping and handling in connection with this repair.
* U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to
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* This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Further details of the Canon Repair Service Notice here.
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