Canon has issued a notice to camera users that there is a problem with some of the CCDs used in its digital cameras which causes images not to appear or appear distorted. The problem lies with the wiring in the CCDs which may come undone if exposed to high temperature or high humidity. The affected cameras are the PowerShot A60, PowerShot A70, PowerShot A75, PowerShot A300, PowerShot A310, Digital IXUS V3, Digital IXUS II, Digital IXUS IIs. Canon advises anyone experiencing these problems to contact them to arrange free repairs.

Image Phenomena Due to CCD Malfunction

Thank you for using Canon products.

A problem has been discovered in some of the CCDs used in Canon digital camera and digital video camera products that causes images to appear distorted or not to appear at all. We apologize for the considerable inconvenience this represents for our customers. Along with our respectful apology, we would like to advise our customers of the details of this issue and our policy for handling it, which are as follows.

Affected Models

The CCDs in question are used in the following models.

Digital Cameras
PowerShot A60, PowerShot A70, PowerShot A75, PowerShot A300, PowerShot A310, Digital IXUS V3, Digital IXUS II, Digital IXUS IIs

Digital Video Cameras
MV600i, MV630i, MV650i, MV700i, MV730i, MV750i, MV5i, MV5i MC, MV6i MC
ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, Elura 40 MC, Elura 50

The Malfunction
Among the CCDs used in the affected products listed above, it has been confirmed that, especially under high-temperature/high-humidity environments, the internal wiring may come undone in some places.

If this defect occurs, the signal is not output from the CCD correctly when in shooting mode, which results in symptoms like the following in captured images. These symptoms can be confirmed on the LCD monitor. The same symptoms may also occur in recorded images.

• Images do not appear
• Images appear distorted

Canon’s Response
With apologies for the inconvenience involved, we ask that users who have confirmed these symptoms contact the nearest Canon Service Center. Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come undone in some places.

We sincerely apologize for the inconvenience caused by this issue. We strive to make even greater efforts in our quality control to provide products that our customers can use with confidence. We hope that these efforts will earn your continued patronage.

List of Canon Service Centres

Singapore
Canon Singapore Pte Ltd
Customer Service and Repair Centre
1 HarbourFront Ave
#04-01 Keppel Bay Tower
Singapore 098632
Operating hours:
Mondays to Fridays, 8.30 am to 5.30pm
Open till 7 pm on Tuesdays and Thursdays

Special Hotline Number for CCD Issue: 6838 9076

Malaysia
CANON MARKETING (M) SDN BHD
CORPORATE HEAD OFFICE, SHOWROOM & SERVICE CENTRE
Block D, Peremba Square, Saujana Resort, Section U2,
40150 Shah Alam, Selangor.
Tel: 603-78446000, 603-78450055
Fax: 603-78450505

CUSTOMER CARELINE (KLANG VALLEY ONLY)
Tel: 603-78448333
Fax: 603-78448222

Thailand
Canon Marketing (Thailand) Co.,Ltd
179/34-45 Bangkok City Tower,
South Sathorn Road, Thungmahamek,
Sathorn, Bangkok 10120

Service Hotline for Canon digital camera and digital video camera customers.
Please call 02 344 9999 ext 451-454,
Operation hours are monday - friday from 8.15hrs - 17.15hrs

Philippines
Canon Marketing (Philippines), Inc
2153 Marvin Plaza Bldg. Chino Roces Ave.,
Makati City
Main Line: (+632) 812-6047
Customer Service / Repair: local 160 & 161 or telefax: (+632) 812-0065

India
Canon India Pvt. Ltd.
Corporate Office
2nd Floor, Tower A & B,
Cyber Greens, DLF Phase III,
Gurgaon - 122002
Call Centre: 39010101 / 1600-345-33-66